Soar: How the Best Airline Brands Delight Customers and Inspire Employees, Hardcover/Shashank Nigam

An airline has over 50 different brand touchpoints at which it can choose to operate exactly as it has in the past or to exceed expectations at each step and become truly exceptional. This book aims to highlight 10 exceptional airline brands which are thinking differently about branding, and executing brilliantly. There is an exceptional breed of airlines that continue to win in their markets because they dare to think differently. They dare to challenge the conventional wisdom and industry norms.Some proactively borrow concepts from consumer industries; some choose to put customers at the heart of their business; some choose to empower their staff to lead the brand. Yet, they all aim to create an experience that the customers will appreciate, pay for and share about – in their own different ways. This book sets a new direction on and a new attitude towards airline marketing.

SKU: ec652aaf-0301-4d96-9410-8b8a2671d744 Categorii: , , Etichete: ,

Descriere

Soar: How the Best Airline Brands Delight Customers and Inspire Employees, Hardcover/Shashank Nigam

An airline has over 50 different brand touchpoints at which it can choose to operate exactly as it has in the past or to exceed expectations at each step and become truly exceptional. This book aims to highlight 10 exceptional airline brands which are thinking differently about branding, and executing brilliantly. There is an exceptional breed of airlines that continue to win in their markets because they dare to think differently. They dare to challenge the conventional wisdom and industry norms.Some proactively borrow concepts from consumer industries; some choose to put customers at the heart of their business; some choose to empower their staff to lead the brand. Yet, they all aim to create an experience that the customers will appreciate, pay for and share about – in their own different ways. This book sets a new direction on and a new attitude towards airline marketing.

Online Soar: How the Best Airline Brands Delight Customers and Inspire Employees, Hardcover/Shashank Nigam aici

Plata produse

Plata online cu cardul sau la destinație ramburs in funcție de produs.

Plata cu cardul de credit

Plata la livrare

Rambursul la curier se plătește în cash (exclusiv în RON) la livrarea coletului.

Livrare în toată Romania la domiciliu sau oriunde ai nevoie.

 

Retur Soar: How the Best Airline Brands Delight Customers and Inspire Employees, Hardcover/Shashank Nigam

Drept de retur in conformitate cu art.9 alin.1 din Ordonanță nr.34/2014 privind drepturile consumatorilor

Declinare de responsabilitate

acest site nu poate garanta exactitatea completă a informațiilor afișate pe acest site și nici furnizarea în totalitate a informațiilor de către comercianți. Drept urmare, datorită naturii activităților acestui site ca fiind un promotor al unor firme terțe, în cazul unor discrepanțe între informațiile afișate pe site-ul sau anunțurile acestui site și cele afișate pe site-ul comerciantului, acesta din urmă va predomina. Autorizațiile legale pentru comercializare, originalitatea produselor cât și alte demersuri legale necesare pentru comercializare revin exclusiv în sarcina comerciantului. Prețurile afișate includ toate taxele, preț inclusiv TVA.

Informații suplimentare

Brand